Below FAQ are some common concerns of our Customers before purchasing from us.
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Your Cosmetics Haven.
We are thrilled to offer free shipping on all orders within Pakistan. Your beauty essentials will be delivered to your doorstep within 3-5 days. Our dedicated team ensures swift delivery, allowing you to enjoy your new purchases without any delay.
Once your order is confirmed, you will receive a tracking number via email. Use this number to track your package in real-time and stay informed about its journey to you.
Unfortunately, we cannot modify the shipping address once an order is placed. Please double-check your details before confirming your purchase.
We understand that preferences can change. You can return or request a refund for your purchase within 14 days of receiving the order. Please refer to our Returns & Refunds page for detailed instructions on the process.
To initiate a return or refund, visit our Returns & Refunds page on the website. Follow the provided instructions, and our customer support team will guide you through the process.
Items must be unused, in their original packaging, and accompanied by proof of purchase for a successful return or refund. Please review our Returns & Refunds policy for more details.
We aim to process returns and refunds promptly. Once we receive your returned items, please allow 5-7 business days for the processing to be completed.
Currently, Starway.com.pk only ships within Pakistan. We hope to expand our shipping capabilities to other regions in the future.
For any inquiries or assistance, please reach out to our customer support team at Here. We are here to help make your shopping experience enjoyable and hassle-free.